Customer Service

  1. Best Price Guarantee

    2. We try to offer you the best price and best service at all times. That is what our Best Price Guarantee is about: If you find an identical product for less within seven days of booking, tell us and we will refund the difference or cancel your booking without any additional costs.

  2. Contact

    3. If you have questions, our friendly customer service team will gladly provide further assistance over the telephone: 0180 / 511242527 (14 ct./min on a landline network, max. 42 ct./min on a mobile phone network). Customers calling from outside of Germany please dial +49 (0) 89 67 80 59 007.

  3. Amendment and Cancellation

    4. To amend or cancell your booking, please contact our customer service team over the telephone: 0180 / 511242527 (14 ct./min on a landline network, max. 42 ct./min on a mobile phone network). Customers calling from outside of Germany please dial +49 (0) 89 67 80 59 007.

  4. General Terms and Conditions

    5. Our general terms and conditions of business GTCT apply to all bookings conducted on this web page. Please read them carefully.

  5. Privacy Policy

    6. In order to protect your privacy we will not, under any circumstances, pass your details on to third parties. Further information on this topic can be found in our Privacy Policy.

  6. Travel Cancellation

    7. A good travel insurance will contribute to a relaxed and carefree start to your holiday. That is why we recommend adding an insurance to protect you against travel cancellation expenses. In the event that you need to cancel your booking, this insurance will, as a rule, cover between 80% and 100% of your cancellation costs.

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